The Human Capital Experience Economy

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Aptitude Research Partners’ 2016 Hire, Engage, and Retain research showed that 60% of companies have an executive level customer experience role in place. Yet only 37% of companies have an executive level role focused on the internal culture and experience of the workforce. Just as companies are prioritizing customers, they must also focus on the experience for the individual candidate, employee, manager, contingent worker, and leader in order to ensure continued economic success.