I’ve had a long-standing complaint about the death of civility in modern life. It manifests itself most obviously in supermarket parking lots. My husband calls it “cart rage”. When I see able-bodied people leaving their carts willy-nilly in the parking lot, to crash into other cars, or [...]
The debate between ERP and best-of-breed is still very much alive in talent acquisition technology. In our latest survey, companies are two times more likely to invest in best-of-breed providers. These companies recognize that in many cases, best-of-breed solutions are able to provide both seamless integration and [...]
The ATS market is not really about the ATS anymore. Companies are investing in solutions that are less about compliance and workflow and more about strategic talent acquisition. This is a market where differentiators go beyond product capabilities and include services, customer support, and leadership. This new [...]
The customer experience dictates organizational success. It is the driving force behind where individuals shop, eat, and spend. More importantly, experience creates loyalty between customers and companies. Executives know this and they believe in this. But what role does experience play in organizational success? How is the [...]
I had the opportunity to attend Ultimate Software Connections ’18 in Las Vegas last week, where I and over 3,500 others heard the latest from Ultimate’s leaders and staff – also affectionately known as “UltiPeeps”. It takes less than a minute to realize you are in the [...]
When you think of Willis Towers Watson, “software” is probably not the first thing that comes to mind. As a leading consulting provider with over 40,000 employees in 140 countries, corporations use Willis Towers Watson’s services to help them grow, develop and retain talent. This firm has [...]
In case you were in total media blackout last week, it was International Women’s Day last Thursday. I feel awkward when people say “happy women’s day” – I mean, do I reply, “thanks for acknowledging my gender identity?” Regardless of the semantics, my week was filled with [...]
What a busy week! I have been knee-deep in snow and payroll technology as two big storms hit the Northeast, and I prepare to publish our 2018 Payroll Index Report. More on that to come, but here’s a quick recap of some of the goings on of [...]
Gross-to-Net calculations. Benefits deductions. Multi-jurisdictional tax filings. These are not often considered words of passion. But I have become passionate about payroll because it is something that touches every employee, and therefore has the potential to shape culture and behavior. As I’ve said before, and will say [...]
Companies recognize the impact of experience on growth and profitability and are changing the way they engage and support customers. They are placing a heavy focus on the individual – creating a more meaningful relationship. This is our experience as consumers and it is starting into the [...]
Recent Comments