As customers, we want to feel important. We expect a customer experience that is personal, simple and human. Fortunately, most companies are committed to meeting these needs. If I think about the sites I visit regularly (Adidas, Fiverr, Amazon or even sites for my kid’s activities), they [...]
Our first Aptitude survey is off to a great start with close to 300 responses. The goal of this research is to explore how companies are leveraging technology to improve the way they hire, engage and retain talent. We are looking at the challenges and strategies through [...]
In the afterglow of Valentine’s Day, this may seem like a sweet sentiment to those with absent loves. But when it comes to work, employers are anything but fond of absences. Estimates the cost of unplanned absence in the range of $80-$100 billion annually in the US. [...]
At the start of each year, HR Trends are hard to ignore. Everyone has an opinion. Everyone has a message. Everyone has an idea of what happened in the past year and what should happen in the New Year. And yes… I am guilty. Trends are important [...]
I was at a conference not long ago where a speaker was telling a story about staying in a trendy New York boutique hotel. He had gone down to the lobby to use the free Wi-Fi and started to realize that most of the people working there [...]
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